CREATE by kld Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties.

Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

SECURITY

We are committed to handling your personal information with high standards of information security.

Personal information provided on the website and online credit card transactions are transmitted through a secure server. You can tell that your data is secure by looking for the padlock icon. However, as no data transmissions over the internet can ever be guaranteed as 100% secure, we cannot accept responsibility for an unauthorised access or loss of personal information that is beyond our reasonable control.

 

ORDER OBLIGATIONS

In certain situations, we may require your details such as full name, address and telephone number to complete and deliver your order from CREATE by kld Ltd. 

 

LEGAL OBLIGATIONS

In certain situations, we may use your personal details in compliance with legal obligations. For example, in the event of fraud or theft.

YOUR RIGHTS

As a customer of CREATE by kld Ltd, you have rights with regards to how we use and hold your information. This includes:

 

-          The right to be informed (i.e. via this privacy policy).

 

-          The right to access the personal information that we hold about you.

 

-          The right to change or rectify the personal information that we hold about you (if you have an online account you can do so here).

 

-          The right to erasure or restrict the processing of personal information that we hold about you. This includes automated decision-making programmes or profiling.

 

-          The right to stop direct mailings or email marketing.

 

 

COOKIES AND HOW WE USE THEM

WHAT IS A COOKIE?

 

A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.

 

 

THE INFORMATION WE COLLECT

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all its features.

 

We receive and store any personally identifiable information that you enter on the website, whenever you shop with CREATE by kld Ltd

 This includes:

 - Registration Details, e.g. Title, Name, Postal Address, Email, Telephone / Mobile Number.

 

- Card Payment Details used for transactions: Card Name, Number, Expiration Date, CSV number, Billing and Delivery Address

 

- Username and Password

 

- Purchase and Returns History.

 

 

HOW LONG DO WE HOLD YOUR DATA FOR

We only hold your personal data for as long as it is necessary for the purpose for which it was collected or for as long as your account it open with us.

 

CREATE by kld Ltd has specified retention periods for these purposes and customer orders will be kept for a maximum of five years, after which the information will be deleted or anonymised for business research and analysis. However, there may be a legal basis, such as the prevention of fraud and crime for which we will hold your information beyond this five year period and we may share your information with a law enforcement body, when required to do so.

 

OUR MAILING LISTS

EMAILS

From time to time, you will receive promotional emails and newsletters from us about our products and services. Please note, you will only receive these promotional emails only if you have opted in to receive them from us on the CREATE by kld Ltd website or have given a third-party permission to share your emails

If you do not want to receive emails from CREATE by kld Ltd you can click on the "Unsubscribe" link at the bottom of any email communication sent by us or by emailing us at

Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.